Renters Guide
Renting a home in Victoria comes with specific rights and responsibilities. With tenancy laws designed to protect you, it is vital to understand where you stand before signing a lease. The official Renters Guide by Consumer Affairs Victoria provides comprehensive advice on everything from bond payments and condition reports to urgent repairs and ending your agreement. We encourage all tenants to download this essential resource to navigate their rental journey with confidence.
Download Official Renter's Guide (PDF)108 Flinders St, Melbourne
Owners Corp
Bluestone OCM
03 8535 2770
03 8535 2770
Utilities
Elec: OC Energy (1300 494 080)
Gas: Origin (132 461)
Water: City West Water (131 691)
Gas: Origin (132 461)
Water: City West Water (131 691)
35 Spring St, Melbourne
Owners Corp
Civium OC
1300 724 256
1300 724 256
Utilities
Elec: Origin Energy (132 461)
Gas: Origin (132 461)
Water: City West Water (131 691)
Gas: Origin (132 461)
Water: City West Water (131 691)
109 Clarendon St, Southbank
Owners Corp
High Rise Strata
1300 44 44 74
1300 44 44 74
Utilities
Elec: Your Preferred Provider
Gas: Origin (13 24 61)
Water: South East Water
Gas: Origin (13 24 61)
Water: South East Water
33 Mackenzie St, Melbourne
Owners Corp
Whitem
03 9988 7700
03 9988 7700
Utilities
Elec: Winenergy
Gas: Origin
Water: City West Water
Gas: Origin
Water: City West Water
60 A'Beckett St, Melbourne
Information
Please contact Property Manager for specific utility details.
Alto | 594 St Kilda Rd
Owners Corp
Ref: PS501539H
Utilities
Elec: Preferred Provider
Gas: Connected by OC
Water: South East Water
Gas: Connected by OC
Water: South East Water
Arrow | 585 La Trobe St
Owners Corp
OCVM Group
03 9417 9600
03 9417 9600
Utilities
Elec: AGL Energy
Gas: No Gas in building
Water: Melbourne Water
Gas: No Gas in building
Water: Melbourne Water
Aurora | 228 La Trobe St
Owners Corp
MOCS
03 9448 8236
03 9448 8236
Utilities
Elec: WINconnect (1300 791 970)
Gas: Origin (1800 684 993)
Water: City West Water
Gas: Origin (1800 684 993)
Water: City West Water
Australia 108 | 70 Southbank Blvd
Owners Corp
Essential Community
03 9981 0077
03 9981 0077
Utilities
Elec: Origin Energy (1800 684 993)
Gas: Origin Energy
Water: City West Water
Gas: Origin Energy
Water: City West Water
Bank Apts | 269-283 City Rd
Owners Corp
Priback Strata
1300 567 411
1300 567 411
Utilities
Elec: Preferred Provider
Gas: Paid by Owners Corp
Water: South East Water
Gas: Paid by Owners Corp
Water: South East Water
Banque88 | 33 Clarke St
Owners Corp
Australian Body Corp
03 8418 8787
03 8418 8787
Utilities
Elec: Win Energy (1300 791 970)
Gas: Origin (13 24 63)
Water: South East Water
Gas: Origin (13 24 63)
Water: South East Water
Bella | 250 City Rd
Owners Corp
Essential Community
03 9816 4722
03 9816 4722
Utilities
Elec: OC Energy
Gas: Paid by OC (Origin)
Water: South East Water
Gas: Paid by OC (Origin)
Water: South East Water
Centro | 350 La Trobe St
Owners Corp
VBCS
03 8531 8156
03 8531 8156
Clarendon Towers | 45 Haig St
Owners Corp
VBCS
03 8531 8100
03 8531 8100
Collins Arch | 439 Collins St
Information
Contact Property Manager for details.
Collins House | 466 Collins St
Building Manager
0473 487 464
Collins Tower | 466 Collins St
Owners Corp
Australian Property Mgmt
East End | 8 Exploration Ln
Building Manager
0411 265 919
Utilities
Elec: Any Retailer
Gas: Provided by OC
Water: Greater Western Water
Gas: Provided by OC
Water: Greater Western Water
Elm | 22 Dorcas St
Utilities
Elec: Winconnect
Gas: Origin
Water: South East Water
Gas: Origin
Water: South East Water
Empire | 81 A'Beckett St
Building Manager
0438 055 544
Utilities
Elec: WINenergy (1300 791 970)
Gas: WINenergy (1300 791 970)
Water: City West Water (132 642)
Gas: WINenergy (1300 791 970)
Water: City West Water (132 642)
Empire Melb | 398 Elizabeth St
Owners Corp
Bluestone
Epic | 118 Kavanagh St
Building Manager
0421 958 621
Utilities
Elec: Win Energy (1300 791 970)
Gas: Origin Energy (13 24 63)
Water: South East Water
Gas: Origin Energy (13 24 63)
Water: South East Water
Eporo Tower | 285 La Trobe St
Owners Corp
SELECT Strata
03 9862 3728
03 9862 3728
Utilities
Elec: Origin (1800 684 993)
Gas: Origin (1800 684 993)
Water: City West Water
Gas: Origin (1800 684 993)
Water: City West Water
EQ Tower | 135 A'Beckett St
Owners Corp
The Knight Alliance
03 9509 3144
03 9509 3144
Utilities
Elec: Win Energy
Gas: Origin (1800 684 993)
Water: City West Water
Gas: Origin (1800 684 993)
Water: City West Water
Fulton Lane | 120 A'Beckett St
Owners Corp
Civium Property Group
03 9676 9555
03 9676 9555
Utilities
Elec: OC Energy (1300 494 080)
Gas: Origin (1800 684 993)
Water: City West Water
Gas: Origin (1800 684 993)
Water: City West Water
Gravity | 89-103 Gladstone St
Owners Corp
Tideways
03 9534 4614
03 9534 4614
Utilities
Elec: Win Energy (1300 791 970)
Harbour Town | 9 Wharf St
Owners Corp
MICM
03 9697 8888
03 9697 8888
Utilities
Elec: Win Energy (1300 791 970)
Water: City West Water
Water: City West Water
Ikebana | 130-150 Dudley St
Utilities
Elec: Win Energy (1300 791 970)
International | 61-63 Haig St
Owners Corp
OCX
Building Manager
0499 526 986
Utilities
Elec: Win Energy (1300 791 970)
Istana | 228 A'Beckett St
Owners Corp
03 9981 0077
Utilities
Elec: OC Energy
Gas: Origin
Water: City West Water
Gas: Origin
Water: City West Water
Kings Domain | 68 Dorcas St
Owners Corp
KDA OCM Pty Ltd
03 9828 0508
03 9828 0508
Utilities
Elec: Winconnect
Gas: Winconnect
Water: City West Water
Gas: Winconnect
Water: City West Water
LakeHouse | 75-77 Palmerston
Owners Corp
MOCS
03 9818 2488
03 9818 2488
Utilities
Elec: OC Energy
Gas: OC Energy
Water: South East Water
Gas: OC Energy
Water: South East Water
Lakeside | 77 Queens Rd
Owners Corp
MOCS
03 9818 2488
03 9818 2488
Utilities
Elec: WINconnect (1300 791 970)
Gas: WINconnect
Gas: WINconnect
Lighthouse | 450 Elizabeth St
Information
Contact Property Manager for details.
Luna | 173 Barkly St, St Kilda
Building Manager
0427 930 526
Utilities
Elec: WIN energy (1300 791 970)
Gas: Origin
Gas: Origin
M Docklands | 673 La Trobe St
Owners Corp
Summit
1300 096 198
1300 096 198
Utilities
Elec: WINenergy
Gas: Origin (1800 684 993)
Water: City West Water
Gas: Origin (1800 684 993)
Water: City West Water
Madison | 639 Lonsdale St
Owners Corp
Essential Community
0428 253 188
0428 253 188
Utilities
Elec: Active Utilities
Gas: Active Utilities
Gas: Active Utilities
Mainpoint | 241 City Rd
Owners Corp
MICM
03 9697 8888
03 9697 8888
Utilities
Elec: WIN energy (1300 791 970)
Gas: Origin (13 24 61)
Water: South East Water
Gas: Origin (13 24 61)
Water: South East Water
Manhattan | 33 Rose Ln
Owners Corp
OC #6
03 9816 4722
03 9816 4722
Utilities
Elec: Active Utilities
Gas: Active Utilities
Water: Green Western Water
Gas: Active Utilities
Water: Green Western Water
Melb One | 618 Lonsdale St
Owners Corp
MICM
0466 415 716
0466 415 716
Utilities
Elec: WINenergy
Gas: MICM / Origin
Water: City West Water
Gas: MICM / Origin
Water: City West Water
Melbourne Sq | 18 Hoff Blvd
Owners Corp
Yarra Park City
0434 345 911
0434 345 911
Midtown | 11 Rose Ln
Building Manager
0418 952 787
Utilities
Gas: Origin Energy
Water: City West Water
Water: City West Water
Monarc | 74 Queens Rd
Owners Corp
Body Corporate Services
03 9616 1699
03 9616 1699
MY80 | 410 Elizabeth St
Owners Corp
Quokka Group
03 9190 5449
03 9190 5449
Utilities
Elec: WinConnect
Gas: Origin (13 24 61)
Water: City West Water (132 642)
Gas: Origin (13 24 61)
Water: City West Water (132 642)
Northbank | 555 Flinders St
Information
Contact Property Manager for details.
P.M. | 3 Tarver St, Port Melb
Owners Corp
Tideways
03 9534 4614
03 9534 4614
Utilities
Elec: benergy.net.au
Gas: benergy.net.au
Water: South East Water
Gas: benergy.net.au
Water: South East Water
Platinum | 45 Clarke St
Owners Corp
Highrise Strata
1300 44 44 74
1300 44 44 74
Utilities
Elec: OC Energy (1300 494 080)
Gas: Origin (13 24 61)
Water: South East Water
Gas: Origin (13 24 61)
Water: South East Water
Premier Tower | 134 Spencer St
Building Manager
0437 736 679
Proximity | 70 Queens Rd
Owners Corp
OC Management Solutions
03 9863 9707
03 9863 9707
Utilities
Elec: Preferred Provider
Gas: Paid by OC (Origin)
Water: South East Water
Gas: Paid by OC (Origin)
Water: South East Water
Reporting Maintenance
To ensure we can resolve issues efficiently, all general maintenance requests must be submitted in writing. Please contact your Property Manager directly via email or use the form on our Contact Us page.
When reporting an issue, please be as specific as possible regarding the location and nature of the problem (e.g., "Ensuite bathroom tap is dripping" rather than "tap leaking"). Providing photos or videos greatly assists us in organizing the right tradesperson.
Troubleshooting Checklist
Before submitting a request, please check the following common issues to avoid unnecessary call-out fees:
- Power Issues: Have you checked your safety switch/fuse box? Is there an outage in your street?
- Appliances/Remotes: Have the batteries been replaced recently?
- Lighting: Have you tried replacing the light globe?
- Hot Water: Is the pilot light on (for gas systems)? Is the isolation switch on (for electric systems)?
Forms & Official Guidelines
For detailed information regarding your rights, responsibilities, and specific forms, please refer to the official Consumer Affairs Victoria (CAV) resources below: