RENTER SUPPORT / EMERGENCY CONTACTS
Find the right contact for an emergency or a repair at your Ausky-managed property.
Find your repair contact ↓THE RIGHT HELP, SOONER
Use the urgent-repair number provided in your tenancy documents, particularly after hours. Your property manager is your first contact for tenancy-specific repair arrangements.
1800 885 886Ausky team contact
info@ausky.com.au ↗Call for urgent matters, then confirm the details in writing. Email is for reporting and follow-up; use your tenancy’s urgent-repair arrangements for an immediate response.
Contact VICSES for emergency assistance with flood and storm damage. If someone’s life is at risk, call 000.
132 500VICSES emergency assistance
When to call VICSES ↗Also notify your property manager about damage to the rental property.
URGENT OR GENERAL MAINTENANCE?
CAV’s urgent-repair list includes the following examples. Call your property’s urgent-repair contact straight away.
Burst water service, blocked or broken toilet, serious roof leak, flooding or serious storm damage.
Gas leaks, dangerous electrical faults, or failed gas, electricity or water supply.
Failed essential appliances or supplied cooling, faulty smoke alarms, fire damage, or unsafe or insecure premises.
Other urgent-repair categories apply, including failure to meet minimum standards. Read CAV’s full list and repair rules ↗
HELP US UNDERSTAND THE ISSUE
For urgent repairs, call immediately and confirm the request in writing. General maintenance requests should be made in writing; CAV requires non-urgent repairs within 14 days.
Email your repair details ↗IF YOU CANNOT REACH THE TEAM
After notifying the rental provider or agent without a prompt response, a renter may organise an urgent repair costing $2,500 or less under CAV’s rules. Retain receipts and request repayment in writing within seven days; the provider then has seven days to reimburse reasonable costs.
For higher costs, inability to pay or unresolved issues, follow CAV’s guidance on Rental Dispute Resolution Victoria (RDRV). These rules have conditions; read them before arranging work.
CAV: arranging repairs & reimbursement ↗