BUILDING AT A GLANCE
About this building guide
Swanston Square (also called Swanston Square Tower) is at 551–555 Swanston Street, Carlton VIC 3053. This resident guide covers NeoGrids electricity, Active Utilities gas hot water, BuildingLink move bookings and building management contacts.
01 / GET CONNECTED
Utility connections
ELECTRICITY
NeoGrids
Use 555 or 551 Swanston Street, Carlton when locating the building for your electricity account.
GAS HOT WATER
Active Utilities
Register online using site code AUPN92917 and the address 551 Swanston Street, Carlton VIC.
COLD WATER
Greater Western Water
The building’s display uses the former name City West Water. Rental providers or managing agents arrange the tenant’s move-in water account; confirm your details and move-in date with your agent.
02 / PLAN YOUR MOVE
Moving & deliveries
Register on BuildingLink, then book your move
Arrange BuildingLink registration with building management before booking a move slot. Email the removalist’s insurance documentation to sq@buildingmgr.com.au at least 48 hours before your move.
- Move slots: 9:00–10:30am, 11:00am–12:30pm or 2:00–3:30pm.
- No moves on weekends or public holidays.
- Loading dock: 28 Bouverie Street, Carlton — Level LG, rear entry.
- Maximum truck height: 4.0 metres.
- Lift door opening: 2100mm high × 1400mm wide.
Confirm slot availability and delivery arrangements with building management before booking your removalist.
03 / BUILDING MANAGEMENT
Building contacts & office hours
Swanston Square Building Management
Phone: 0419 812 006
Email: sq@buildingmgr.com.au
Office hours shown on the building notice
- Monday–Wednesday: 8:00am–4:00pm.
- Thursday & Friday: 8:00am–4:00am the following morning.
- Saturday: 4:00pm–4:00am Sunday morning.
Call during operating hours for general matters, or for after-hours building emergencies when necessary. Confirm current staffing arrangements with management before attending the office.
04 / WHEN YOU NEED HELP
Emergency & service contacts
Fire, police or ambulance emergency
Call 000 for an emergency or immediate danger.
Building Management
0419 812 006 — during operating hours; for after-hours building emergencies when necessary.
KONE — passenger lift emergency assistance
Nordic Elevators — car lift emergency assistance only
Monjon Security
0417 666 566 — for security attendance and noise complaints. The building notice advises that a call-out fee may be charged to the offending apartment.
Access Hardware Locksmiths
1800 555 700 — apartment lockouts. Private service charges apply.
05 / BUILDING DOCUMENTS
Building documents
06 / RESIDENT NOTICES
Moving & contact notices
QUICK ANSWERS
Frequently asked questions
Where is Swanston Square in Carlton?
Swanston Square is at 551–555 Swanston Street, Carlton VIC 3053. Building utility registration may use 551 Swanston Street or 555 Swanston Street.
Who supplies electricity to Swanston Square?
The current building notice lists NeoGrids for electricity. Register using the electricity move-in link on this page, or call 03 6316 5000. Use 551 or 555 Swanston Street, Carlton to locate the building.
How do I register for gas hot water at Swanston Square?
Apply online through Active Utilities using site code AUPN92917 and the address 551 Swanston Street, Carlton VIC. Gas hot water registration is separate from the electricity account.
How do I book a move at Swanston Square?
Register on BuildingLink first, then book a move slot. Email removalist insurance documentation to sq@buildingmgr.com.au at least 48 hours before the move. The listed slots are 9:00–10:30am, 11:00am–12:30pm and 2:00–3:30pm. Moves are not permitted on weekends or public holidays.
Where is the Swanston Square loading dock and what is the height limit?
The loading dock is at 28 Bouverie Street, Carlton, Level LG at the rear entry. Maximum truck height is 4.0 metres. The lift door opening is 2100mm high by 1400mm wide.
How do I contact Swanston Square building management?
Call 0419 812 006 or email sq@buildingmgr.com.au. Office hours listed on the notice are Monday–Wednesday 8:00am–4:00pm, Thursday and Friday 8:00am–4:00am the following morning, and Saturday 4:00pm–4:00am Sunday morning. Confirm current staffing with management.
Who should I contact for a lift emergency or security issue at Swanston Square?
For passenger lift emergency assistance call KONE on 03 9934 8000. For car lift emergencies only call Nordic Elevators on 03 9889 8112. For security attendance or noise complaints call Monjon on 0417 666 566. For immediate danger or a fire, police or ambulance emergency call 000.
Providers, contact details and building arrangements can change. Confirm current details with building management before connecting services or arranging your move.
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